FAQ
Do you build custom products?
No. We don’t build custom products. Our furniture is designed to meet a wide range of requirements and that’s why it is available at a great price. We realise that some people require custom rack space sizes and that’s why we offer standalone rack units. Please don’t send us a message asking for custom colours or sizes because we won’t reply.
How long does it take to receive my order?
Once payment has been accepted, your order will be manufactured. All our producrts are built to order and take approximately 1-2 weeks to be fulfilled and delivered, however during busy times such as Christmas or in the case of the delivery address being rural or isolated, delivery times can be 2-3 weeks.
Where do you ship to?
We deliver Australia-wide and are delighted to offer affordable, carbon neutral shipping via Sendle. You will be given an exact shipping price based on your address at checkout.
Our furniture comes flat-packed with easy to follow assembly instructions and only requires some basic tools such as a hammer and screw driver.
Please note that we cannot deliver to PO Boxes, you must have a physical address.
What colours are available?
We currently offer our furniture as is on the web store. All our furniture comprises of high quality Birch furniture grade plywood, and we use a “filmface” laminate with raw exposed ends. The laminate is available in “cloud” grey and black. We don’t take requests for other colours or designs.
Please note that finish of the ‘film-face’ laminate is not a “perfect surface” and often has light marks and imperfections due to the manufacturing process. We won’t accept returns based on this.
What sizes do your desks come in?
Specifications are on the product page. Please read carefully. We don’t build custom sizes.
I'm having trouble assembling my desk!
Please read the assembly manual thoroughly before contacting us.
What is your return policy?
We do not accept returns due to a change in mind.
Please note that finish of the ‘film-face’ laminate is not a “perfect surface” and often has light marks and imperfections due to the manufacturing process. We won’t accept returns based on this.
If there is damage to any part of the desk, please read the next tab about damaged goods.
What do I do if my packages arrived with damaged contents?
In the unlikely event that your good arrived damaged due to the shipping process, please send us the following via our contact form within 7 days:
1. Take a photo of the damage that includes:
- The packaging, The parcel label (clearly showing the reference number), and The damaged item.
Important: These all need to be displayed all in the one photo for the claim to be processed. - Here is an example of what your photo might look like:
2. Provide your invoice and order number
Please note that finish of the ‘film-face’ laminate is not a “perfect surface” and often has light marks and imperfections due to the manufacturing process. We won’t accept returns based on this.
Where are your products made?
Our products are designed and made in Melbourne, Australia from locally sourced and imported parts. We support local manufacturers and suppliers.